Aila Scanner Incompatible with iOS/iPadOS 14

Update on October 9, 2020: 

Aila has delivered an update to their SDK which should fix this issue.  We will be integrating this SDK update and issuing an updated version of Kiosk Pro Enterprise with this change in the near future.

Previously on September 23, 2020: 

From Aila support: 

"On September 16th, Apple released iOS 14 and iPadOS 14 to the general public. We are writing to notify you of an incompatibility between iPadOS14 and Aila’s Interactive Kiosk for the 12.9” iPad Pro (3rd Gen & 4th Gen), which affects communication between the two devices. 

We are working to resolve this issue with our upcoming SDK release and associated firmware update. In the meantime, we are advising that affected customers do not update to iPadOS 14. 

Installing iPadOS 14 in advance of our SDK update will prevent the proper operation of the kiosk and prevent Aila’s SDK update from installing. 

We are working to make this update available as soon as possible.

We sincerely apologize for any inconvenience and we will keep our customers updated. "

On Kiosk Pro's end, we're waiting for the SDK update and will publish an update as soon as possible following receipt of that. In the meantime, we echo Aila's recommendation to not update to iOS/iPadOS 14 if you are using our Aila integration until this update is available. 

Still stuck? How can we help? How can we help?