Remote Management Server Advanced Settings

Track Asynchronous Requests in Session Data When Possible

Supported in:

The Page Usage Statistics report in the Remote Management Server tracks visitor sessions by listing the pages that a visitor navigated and the time spent on each page.

This setting instructs the app to track asynchronous changes to the current URL that occur without an explicit page load event and report them to the remote management server as separate navigation steps whenever possible.

Server Version

Supported in:

The current version of the server software can be determined by signing into the web interface and checking the top left corner for 'Console Version: X.Y.Z', which must then be entered in the format XXYYZZ. For example, "Console Version: 4.7.1' would be entered as '040701'.

Request Timeout Interval

Supported in:

Configure how long Kiosk Pro should attempt a communication request with the Remote Management Server before timing out.

This type of timeout prevents Kiosk Pro from endlessly waiting for a response from the server that may be taking too long to respond. If a request times out, Kiosk Pro will attempt the request again the next time the communication timer is triggered.

A request can timeout for a number of reasons:

• Problems with the server - for example, the server is offline, is experiencing heavy traffic, or experiences an error when trying to access the data necessary to fulfill the request and fails to send a response.
• Problems with the device - for example, the device is attempting to contact the wrong address for the server or isn't connected to the internet.
• Problems with the network - for example, the WiFi router is overtaxed with requests from other computers and devices or there is a firewall in place blocking access to the server.

A longer timeout period will increase the length of time Kiosk Pro will wait for a response and can increase the success rate of downloads in certain circumstances.