Troubleshooting: App crash immediately on launch

This type of immediate crash is an issue with the iOS operating system and not the app. You will find this problem is relatively well-documented in Apple user forums, where the following advice is generally given:

  • Power the device off by pressing the power button until you get the slide lock to power off. Turn back on and retry.
  • If your device has a Home button, force restart the device by pressing the power button and the Home button until the screen turns off. May take a few seconds to power off. Turn back on and retry.
  • Delete the app off the iPad by a long press on the app icon > 'Remove App' > 'Delete App'. You would then need to re-install the app through the App Store and reconfigure app settings.
  • Factory restore the device using the steps outlined here: https://support.apple.com/en-us/HT201252

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