Remote Management Server Event Logging Settings

Configure which events trigger certain types of event logs in the Remote Management Server. These types of event logs (info, warning, and error) can be configured in the server to change the overall status of your kiosk and/or to trigger email notifications.

Each event log type can be set to one of the following states:

  • None = no event log is sent to the Remote Management Server when this occurs, essentially turning off this monitoring function.
  • Info = the event log is generated and sent to the server as an information log. Generally, these logs are not used to change the status of the kiosk, but instead serve as markers.
  • Warning = the event log is generated and sent to the server as a warning log. Warning logs can be used to change the status of the kiosk and generally signify a minor malfunction.
  • Error = the event log is generated and sent to the server as an error log. Error logs can be used to change the status of the kiosk and generally signify a major malfunction.

Power & Battery

App Status

Settings Update

Content Update

Accelerometer Motion

Peripherals

Hidden

Power Connected

Supported in:

Kiosk Pro Plus and Enterprise

When the device is connected to power.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logPowerOn
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Power Disconnected

Supported in:

Kiosk Pro Plus and Enterprise

When the device is disconnected from power.

Default Value: Warning

Values for Remote Settings Control & Managed App Configuration

Key logPowerOff
Key Type integer
Default Value 2
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Send Battery Events

Supported in:

Kiosk Pro Plus and Enterprise

Determines how often Kiosk Pro should send battery events to the Remote Management Server.

Default Value:

Every 10%

Other Possible Values:

  • Every 1%

Values for Remote Settings Control & Managed App Configuration

Key kwc_sendBatteryEventsEvery
Key Type integer
Default Value 10
Possible Values
  • 10 = Every 10%
  • 1 = Every 1%

Trigger Percentage for Battery

Supported in:

Kiosk Pro Plus and Enterprise

The battery level to be used for triggering event logs.

Default Value:

50

Other Possible Values:

  • 90
  • 80
  • 70
  • 60
  • 40
  • 30
  • 20
  • 10

Values for Remote Settings Control & Managed App Configuration

Key logBatteryTriggerPercentage
Key Type integer
Default Value 50
Possible Values
  • 90 = 90%
  • 80 = 80%
  • 70 = 70%
  • 60 = 60%
  • 50 = 50%
  • 40 = 40%
  • 30 = 30%
  • 20 = 20%
  • 10 = 10%

Above Trigger Percentage for Battery

Supported in:

Kiosk Pro Plus and Enterprise

When the battery level goes above the trigger percentage.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logBatteryAboveTriggerPercentage
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Below Trigger Percentage for Battery

Supported in:

Kiosk Pro Plus and Enterprise

When the battery level goes below the trigger percentage.

Default Value: Error

Values for Remote Settings Control & Managed App Configuration

Key logBatteryBelowTriggerPercentage
Key Type integer
Default Value 1
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

App Launched

Supported in:

Kiosk Pro Plus and Enterprise

When Kiosk Pro is launched.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logRestartPlanned
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Night Mode Session Started

Supported in:

Kiosk Pro Plus and Enterprise

When the device screen dims from normal brightness.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logNightModeDimmedScreen
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Night Mode Session Ended

Supported in:

Kiosk Pro Plus and Enterprise

When the device screen returns to normal brightness after being dimmed.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logNightModeUndimmedScreen
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Manual Change through In-App Settings

Supported in:

Kiosk Pro Plus and Enterprise

When a user manually updates the app settings at the device.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logUpdateSettingsManual
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Remote Settings Control Update Applied

Supported in:

Kiosk Pro Plus and Enterprise

When a download is successful for a remote settings update and settings are applied.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logUpdateSettingsSuccessful
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Remote Settings Control Download Failed

Supported in:

Kiosk Pro Plus and Enterprise

When a download fails for a remote settings update.

Default Value: Error

Values for Remote Settings Control & Managed App Configuration

Key logUpdateSettingsFailed
Key Type integer
Default Value 1
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Managed App Configuration Update Applied

Supported in:

Kiosk Pro Plus and Enterprise

When a Managed App Configuration update through MDM is successfully received and applied.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logUpdateSettingsByMDM
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Download Successful for Content Update

Supported in:

Kiosk Pro Plus and Enterprise

When a download is successful during a remote content update.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logContentUpdateDownloadSuccessful
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Download Failed for Content Update

Supported in:

Kiosk Pro Plus and Enterprise

When a download fails during a remote content update.

Default Value: Error

Values for Remote Settings Control & Managed App Configuration

Key logContentUpdateDownloadFailed
Key Type integer
Default Value 1
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Accelerometer Motion Detected

Supported in:

Kiosk Pro Plus and Enterprise

When accelerometer motion is detected.

Default Value: Warning

Values for Remote Settings Control & Managed App Configuration

Key logMotionDetected
Key Type integer
Default Value 2
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Accelerometer Motion No Longer Detected

Supported in:

Kiosk Pro Plus and Enterprise

When accelerometer motion is no longer detected.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logMotionNoLongerDetected
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Peripheral Connected

Supported in:

Kiosk Pro Enterprise

When a peripheral is connected.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key KWC_peripheralDeviceConnected
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Peripheral Disconnected

Supported in:

Kiosk Pro Enterprise

When a peripheral is disconnected.

Default Value: Warning

Values for Remote Settings Control & Managed App Configuration

Key KWC_peripheralDeviceDisconnected
Key Type integer
Default Value 2
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Thermal Printer Error Detected

Supported in:

Kiosk Pro Enterprise

When an issue with a connected thermal printer occurs.

Default Value: Warning

Values for Remote Settings Control & Managed App Configuration

Key logPrinterIssueRaised
Key Type integer
Default Value 2
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Thermal Printer Error Resolved

Supported in:

Kiosk Pro Enterprise

When a connected thermal printer issue is cleared.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key logPrinterIssueCleared
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

AirPrint Offline Status

Supported in:

Kiosk Pro Plus and Enterprise

When a connected AirPrint printer status changes to offline.

Default Value: Warning

Values for Remote Settings Control & Managed App Configuration

Key kp_airPrinter_offlineStatusDetected
Key Type integer
Default Value 2
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

AirPrint Online Status

Supported in:

Kiosk Pro Plus and Enterprise

When a connected AirPrint printer status changes to online.

Default Value: Info

Values for Remote Settings Control & Managed App Configuration

Key kp_airPrinter_onlineStatusDetected
Key Type integer
Default Value 4
Possible Values
  • 0 = None
  • 1 = Error
  • 2 = Warning
  • 4 = Info

Change Log

Added in version 9.1. Added support for Socket Mobile Scanner in version 9.5.4. Added support for reporting successful Managed App Configuration update in version 10.1

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